8 Sep 2016

Full-Time vacancies at Qualiserve Group

Toni AdewunmiAnywhere

Job Description

Qualiserve Group – The organization started its operational activities as Qualiserve Technologies Ltd in the year 2005 to provide ICT solutions. Since then, Qualiserve has earned a reputation of helping its clients to attain improved performance in the provision of quality services in IT and other areas such as Telecom Infrastructure and Man-power Outsourcing. This we have achieved through a diverse pool of professionals, leveraging on the best practices, innovations and a strong backing from our financial partners to deliver world class services.

Front Office Manager

  • LocationLagos
 Job Responsibility
  • Design and evaluate quarterly PBC (Personal Business Commitment) with team member
  • Attend daily NOC operation meeting
  • Attend Weekly OPS meeting
  • Other meetings if needed
  • Request advanced product training
  • FO daily, weekly, monthly report design and quality improvement
  • FO handover report design and quality improvement
  • Create and perfect work flow
  • Ensure all TT are created within SLA
  • Ensure FO team get the newest topology and network information
  • Ensure FO team get the newest fault category and fault grading
  • Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc
  • Ensure FO team to escalate all the network problem according to SLA, including availability KPI
  • Ensure all TT are followed and updated according to SLA
  • Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting
  • Follow the critical network issues and update to NOC manager, and Irancell managers
  • Make FO preventative maintenance plan and ensure implementation quality
  • Ensure issues found by preventative maintenance are properly escalated
  • Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring
  • Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished
  • Ensure all the CR are properly recorded and followed
  • Ensure FO team to supervise and follow up all network equipment integration, ATP with project department
  • Arrange FO team to cooperate with BTS acceptance and ensure quality, such as TCH availability, etc
  • Arrange FO team to check hardware and software version, data configuration
  • Ensure all the site access are under FO control and have reference number
  • Ensure FO team to supervise network service status during site access
  • Ensure all network problem caused by site access are properly followed
  • Ensure a good and reasonable shift plan, especially during holidays and festival
  • Ensure shift plan implementation quality
  • Ensure the quality of shift handover

Educational Background
Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science
Work Experience

  • Detail knowledge in GSM, 3G and IP
  • Detail knowledge in Transmission : Microwave, Optical, Leased Lines
  • Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP)
  • Good knowledge of network topology, traffic handling capabilities and traffic characteristics
  • Good knowledge of network performance / configuration parameters and their interpretation and use
  • Network service / performance focused
  • Good knowledge about network operation processes and interfaces
  • Good knowledge of network implementation / integration processes
  • 5 to 6 years of relevant working experience

Professional Knowledge
Key Skill

  • Performance management
  • Communication skills at CxO level
  • Customer Expectation Management
  • Excellent team player
  • High level leadership skills(be able to manage a team of 70+)
  • Excellent reporting and planning skills
  • Time management
  • Fault management
  • Good analytical and investigation technique
  • Excellent team player
  • Decision Making Skills

Other Requirement
Ability to work off hours depending on Network outages and customer requests
24×7 availability to support after office hours, and be able to relocate with in the country
Very good communication skill, Oral and write English


Security Manager

  • LocationLagos

Job Responsibilities

  • Oversee and responsible for  the entire security team
  • Act as a contact point for customer compliance requirements of legal enforcement and industry standards from customer, and communicate the requirements to the operation team
  • Responsible for development, maintenance and communication of the ISM policies and ensure that security controls implementation complies with regulatory requirements and contractual obligations
  • Monitor and drive improvement initiatives in the ISM security policy to achieve target SLA and KPI
  • Responsible for reviewing and advising on the BCP/DR documents in relation to security requirements
  • Responsible for monitoring the compliance of the BCM  activities
  • Responsible for implement compliance review of risk management
  • Provide security suggestion about relative issues
  • Lead internal security review , and grant final approval for all the reports and documents
  • Investigate and solve security incident report.
  • Responsible for contacting with authorities and external parties
  • Assign learning objective and organize training courses, grow capabilities of team members, and improve team productivity and performance

Educational Background

  • Bachelor’s degree or above in Computer Science, Information Technology or related disciplines
  • Information security management qualifications such as ISO27001 LA, CISA, CISSP or CISM.

Work Experience

  • Minimum of 6 years of information security management experience
  • At least 6 years of working in Telecom, Managed Service,


Lan & Connectivity

  • LocationLagos

Job Summary
Assist in ensuring the provision of optimal user support on all IT network infrastructure


  • Assist in providing technical support to end users of  IT network infrastructure
  • Assist in ensuring the prompt resolution of escalated faults and requests from the call centre and helpdesk. Act as second level of support for escalated issues.
  • Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved.
  • Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored.
  • Assist in setting up and executing technical test plans for device modification, new deployment and upgrades.
  • Assist in monitoring and troubleshooting network infrastructure (LAN, WAN, routers, cabling, etc) related issues and requests down to the last line of support before escalating to third-party vendors.
  • Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule).
  • Monitor infrastructure performance and recommend adjustments to ensure optimal response time to the Manager, Network Infrastructure Support.
  • Liaise with the help desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements.
  • Liaise with relevant unit/ team/function in carrying out all relevant activities.
  • Attend team/divisional/departmental meetings as required.
  • Provide guidance and manage the performance of subordinates (where applicable).
  • Prepare/compile agreed periodic activity and performance reports

Method of Application

Applicants should send their Cvs to  careers@qualiservegroup.com

Job Categories: Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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