7 Jun 2016

Full-Time Technical Support Executive

Toni AdewunmiAnywhere

Job Description

Tizeti Network Limited is a growing NCC licensed Internet Service Provider operating in Lekki, Lagos and expanding coverage to Lagos and Ibadan. We offer commercial and residential Internet to estates, hotels and multi-tenant buildings.

We are recruiting to fill the vacant position below:

Job Title: Technical Support Executive

Location: Lagos

Job Description
Installing and configuring computer hardware operating systems and applications;
Updating self-help documents so customers/employees can try to fix problems themselves
Visit customers once issues have been escalated from the service center
Analyzing call logs so you can spot common trends and underlying problems then pass to NOC
Talking clients through a series of actions, either face-to-face or over the telephone, to help resolve issues
Troubleshooting and diagnosing, solving hardware or software faults
Replacing parts as required
Providing relevant reports;
Supporting the roll-out of new applications and version control
Setting up new users’ accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more;
Research required information using available resources;
Follow standard processes and procedures;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Follow up and make scheduled call backs to customers where necessary;
Application Closing Date
18th June, 2016.

Method of Application
Interested and qualified candidates should send their application letter and CV’s to: career@tizeti.com

Job Categories: Job Vacancies in Nigeria. Job Types: Full-Time. Job expires in Endless.

Apply for this Job