23 Sep 2016

Full-Time Service Delivery Manager

Toni AdewunmiAnywhere

Job Description

Service Delivery Manager Job stage 6

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Date: Sep 21, 2016

Location: Lagos, Lagos, NG

Company: Ericsson

Req ID: 139852

Ericsson Overview

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.


We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.


Job Summary

SDM shall take ownership of the customer relationship responsible for ensuring the correct and proper delivery of Customer Support services as specified in the contracted support agreements with Ericsson’s customers Agreement (SLA) fulfilment and customer satisfaction.


SDM will task manage the Customer Network Support (CNS) Engineers team and work closely with the Competence Centre’s, Global Support and Product Line Maintenance in this function.


Responsibilities & Tasks

  • Secure customer contract fulfillment
  • Develop and maintain relationships
  • Distribute info to internal stakeholders and escalate Delivery Issues
  • Be up to date with financial data
  • Identify new business opportunities

Position Qualifications

Core Competences:

  • Market insight and Administrative Skills
  • Planning and Organizing Skills
  • Presentation and Communication skill
  • Financial understanding
  • Negotiation and argumentation skills
  • Ericsson Model for Project Management
  • Software Support and Hardware Support
  • Change management and Language Skills
  • Delivering Results & Meeting Customer Expectations
  • Entrepreneurial & Commercial Thinking
  • Leading & Supervising
  • Deciding & Initiating Action
  • Coping with Pressures & Setbacks
  • Relating & Networking


Preferred Qualifications & Experience Requirements:

  • Very good leadership and management Skills
  • Excellent interpersonal Skills and Strong customer orientation.
  • Self-motivated and works well under pressure
  • Very good ability to adapt to change

Job Categories: Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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