27 Feb 2016

Full-Time Senior Accountability Officer

Toni AdewunmiAbuja, Federal Capital Territory, Nigeria

Job Description

Senior Accountability Officer
04 Mar 2016 Abuja, Nigeria
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Technical lead for development and management of accountability structures and systems across the country program. The role is responsible for ensuring fully embedded practical and effective mechanisms for accountability to children within the country programme, via capacity building, championing and supporting



Set up of Accountability Structures

Facilitate accountability assessments and implementation planning
Capacity building of Program/Project team and partners on concept, use, role and management of CRM
Support field staff to set up and manage accountability mechanisms.
Provide technical support for Child Participation processes throughout the program cycle
Support Accountability Focal points to monitor effectiveness of the mechanisms set up
Management of Central Complaints Response Mechanism

Establishment and smooth functioning of the central Complaint Response Mechanism (CRM)
Coordination with field office MEAL teams, program teams and partner staffs for raising awareness on CRM
Manage toll free number and other means of CRM and ensure all CRMs (hotline, complain box, hoarding board) are functional at State, LGA and community levels
Manage Complaints and Response Mechanism Central Database; aaggregate complaints/feedbacks from field level databases into the central complaints database.
Periodic supervision of all CRM personnel to ensure complaints are logged in a professional and timely manner and beneficiaries are communicated with the in a dignified manner regarding their complaints/feedback
Support MEAL Coordinators/Accountability focal points conduct quarterly survey for Complaints Satisfaction Assessment
Maintain confidentiality in case of serious complaint lodged through CRM and share with proper channel.
Provide CRM Report on a monthly basis to Head of MEAL for dissemination to SMT
​​Coordination with Program Team on CRM

Provide timely reminder to the concerned program staffs for the completion of actions agreed in the action plan tracker related to CRM
Ensure that Program Staff handle complaints as per CRM Design specifications and are sharing the information with team members
Facilitating in holding the team and partners accountable to deliver on their responsibilities regarding CRM
Support Program Team and Verification and Investigation Committee for verification of complaints registered & Ensure the timely resolution of the complaints & completion of CRM database.
Support MEAL Coordinator/Officer for field verification of all project related output monitoring data

At least a Bachelor’s Degree in related field and 5 years of professional experience.
Previous experience with other local and international NGOs
Advanced computer literacy (MS Office applications, web-based applications and advanced statistical package utilization e.g SPSS,STATA-12,DHIS etc)
Good interpersonal skills and influencing skills
Ability to work within a team setting
Independence, adaptability and flexibility
Experience in or understanding of programme accountability principles
Commitment to championing community and partner points of view
Very good listening and facilitation skills – capable of managing and facilitating group discussions with programme participants, children, parents/caregivers, local officials, partners and all levels of staff
Ability to work in partnership with government and other NGO’s staff
Ability to mobilise people – to develop and maintain relationships with staff and communities to ensure their participation in Save the Children’s ways of working
Knowledge and experience of child safeguarding policies and procedures
Fluency in English and Hausa, spoken and written

Job Categories: Accounting Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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