5 May 2016

Full-Time Relationship Executive

Toni AdewunmiLagos, Lagos, Nigeria

Job Description


Our client is one of the leading credit bureau companies in Nigeria. As a result of growth, they require the service of a Relationship Executive.

Job Summary:

The role will be an interface between the company and its Members/ Data Providers. Must have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.

Detailed Responsibilities:
• Identify and acquire new customers
• Execute customer relationship plans
• Build and maintain relationships with bureau subscribers to ensure customer satisfaction
• Ensure optimal customer service experience at every client interaction
• Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
• Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers
• Achieve revenue targets across different product/ service offerings by the company.
• Introduce new service offerings to customers
• Any other duties of similar responsibilities assigned from time to time.

• Minimum of a university degree in a numerate of semi-numerate discipline.
• 2 – 3 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills
• Good customer service skills
• Good planning and organizing skills with an eye for detail.
• Excellent negotiation skills.
• Excellent listening skill; Must be detailed to the later

Salary is N80, 000 and above.
Qualified candidates should forward passport picture and CVs to ‘mgtpositions@stresert.com’ using ‘Relationship Executive’ as subject of mail before 18th May, 2016. Incorrect titled applications will not be opened. Only applicants with passport pics and CVs will be invited for interviews.

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

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