15 Nov 2016

Full-Time Rehabilitations and Recoveries Officer

A Leading Financial Institution – Posted by Workforce GroupAnywhere

Job Description


Location: Victoria Island


  • To rehabilitate customers in arrears in the pre lock-up categories and appropriately action allocated accounts via the various collections mediums with the aim of regularising accounts in order to minimize the forward roll into more serious delinquent categories.
  • To effectively work all NPL (lock-up) and Written off accounts to contribute towards increasing the collection/recovery rate and diligently update control registers, outsourced files and supply of demographic information when required.


  • Timeous and adequate actioning of all accounts in terms of the rehabilitation/recoveries strategy.
  • Ensure compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory and operational compliance matters.
  • Adhere to Bank policies and procedures.
  • Maintain and enhance customer service.
  • Timeously refer all insurance claims, retrenchments, disabilities, deceased, insolvencies, tracing matters and recommended repossession action to the Team Leader.
  • To institute collection/recovery action on all NPL/written off accounts as and when required.
  • To assist in ensuring that present and future departmental objectives are achieved by maximising the recovery on written off accounts.
  • Timeously engaging with all stakeholders within the Group in order to maximise collections/recoveries of delinquent accounts
  • Sound communication and negotiation skills.
  • Shows energy and drive.
  • Well-spoken and sound telephone techniques.
  • Must be able to work under pressure and handle large volumes of accounts.
  • Demonstrates sound judgement and decision making abilities.
  • Conflict management.
  • Continually bears customer focused solutions in mind.
  • Customer and service orientated.
  • Have a supportive, solution seeking approach.
  • Think proactively.
  • Works as part of a team and builds relationships.
  • Provides support to others.
  • Demonstrates trustworthiness and integrity.
  • Focuses on delivering results.
  • University Degree in a business oriented course
  • 2-years or more general customer debt management exposure.
  • Excellent computer skills especially Microsoft Excel
  • Must be resident in Lagos.


Interested individuals should send their CVs to jobs@wfmcentre.com. The Subject of the mail should be “Rehabilitations and Recoveries Officer”. Only qualified candidates will be contacted.


Job Categories: Financial Jobs. Job Types: Full-Time. Job expires in 38 days.

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