8 Feb 2016

Full-Time Problem Manager at Stanbic IBTC Bank

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Problem Manager
Job ID: 15300
Job Sector: Information Technology and Services
Closing Date: Feb 29 2016
Country: Nigeria
Region/State/Province/District: Lagos
Location: Lagos Island
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Job Details
Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose

Responsible for the planning and coordination of all activities required to carry out, monitor and report on the problem management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit

Key Responsibilities/Accountabilities

Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff;

investigate IT problems, according to impact, through to resolution or error identification;

facilitate requests for changes (RFCs) to clear errors;

monitor progress on the resolution of known errors;

advise incident management staff on known workarounds for incidents related to unresolved problems or known errors; and

Assist with the handling of major incidents and identifying the root causes.

Preferred Qualification and Experience

Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics.

Knowledge/Technical Skills/Expertise

Microsoft Office Suites (especially Word, Excel and Powerpoint)

Job Categories: Banking Jobs in Nigeria and Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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