4 Feb 2016

Full-Time Officer Messaging and Collaboration at Stanbic IBTC Bank

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Job ID: 14984
Job Sector: Information Technology and Services
Region/State/Province/District: Lagos
Location: Lagos Island

Job Details
Group Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production

Job Purpose


Key Responsibilities/Accountabilities

Attends to reported issues and problems by user community in a timely

Liaises with Help Desk to manage and resolve issues and problems as the come up from day to day

Helps to resolve reported issues or problems with mail servers and network mail users community

Installation and configuration of mail servers. Ensure that the messaging servers set up are functional.

Account and mailbox setup for new users

Maintain up-to-date inventory of all corporate black berry device.

Assist with Altiris system management software and ensure s Active Directory system availability.

Liaise with unit head in taking necessary and prompt corrective actions to ensure the achievement of the objectives of the unit.

Ensure proper maintenance and usage of Blackberry, MS Exchange, and OWA server.

Ensure proper maintenance and usage of CAMS server.

Report any major fault or problem to Unit Head

Any other duties as may be assigned by Unit Head

Key performance measures
i Customer satisfaction levels

i Number of customer complaints

i Number of unreconciled items

i Cycle time to process assigned helpdesk issues.

i Cycle time to resolve problems or issues

i Number and value of frauds perpetrated due to operational lapses

i Internal customer satisfaction level with IT support

i Other KPIs identified by the Group Head, Information Technology

System availability reports
All units in IT, Business Managers (CIB, PBB, CE etc), Company’s Secretariat, Compliance Unit ; Matrix Partners in RoA IT Office

External relationships

Not Applicable

Preferred Qualification and Experience

Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, actuarial sciences, statistics, mathematics, computer science etc.
Knowledge/Technical Skills/Expertise
Minimum of 2 years post qualification experience.

Job Categories: Banking Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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