5 Feb 2016

Full-Time Jobs for Regional Manager, IT Support Analyst at Pagatech Limited

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Pagatech was founded in early 2009 with a vision to enable a cashless society and bank the unbanked in Africa. Our first product offering, Paga, is a direct to consumer mobile payments service. Paga is an innovative, open, secure, and interoperable mobile payments platform that allows any person who has a mobile phone to transact electronically – thus turning the mobile phone into an electronic wallet.

We are recruiting to fill the position of

Regional Manager – West

Job Description

The Regional Manager is responsible for delivering on agent, customer and revenue growth targets through effective development and management of a distribution network.
The role involves hands-on supervision of a 50+ person field sales and operational support team across the Western Nigeria region, ensuring teamwork and capability development, and delivering on commercial targets defined for each period.
To be successful you will need to be comfortable spending significant time in the field motivating the team and agents, and driving both to exceed set targets.
You must be someone with a strong ability to influence and work collaboratively with teams that do not report into you.
The ideal candidate must have a clearly-demonstrated track record in channel recruiting and management, and should have produced meaningful sales revenues at a fast moving consumer goods company or similar.
The candidate must also have demonstrated skills in driving volumes through a channel, relationship building, monitoring and evaluating results to devise strategies.
The candidate must also have demonstrated an ability to motivate a team, provide mentorship, and understand how to grow sales staff.
You will also need to be someone who cares about others, relatable, trustworthy, takes initiative, calm under pressure, and have great communication skills – verbal, non-verbal, and written.
Primary Responsibilities

Responsible for providing leadership to the region by ensuring that the appropriate structures, systems, and competencies and sales values are developed to exceed revenue targets
Working via the field team to manage recruitment, activation and ongoing support of agents across the region
Delivering on revenue targets for all products through agent-related transactions
Selection, training and ongoing performance management of regional staff. Focus on optimization of team performance, enhancement of morale and productivity
Drive collaboration (regional) with cross functional teams who support the activities of the agent network (Marketing, Product Innovation, Customer Service, Finance etc.)
Budgeting and accounting for utilization of regional funds, human and material resources, and other assets
Keeping abreast of global trends and best practices relevant to the business, with a view to interpret and adapt same to fit our environment
Ensure regional stakeholders’ compliance with regulatory requirements and Company standards
Preparing weekly, monthly and annual operational and management reports
Overall leadership in the region, including representing the Company and its management when and as needed
Key Competencies:

Strong leadership
Strong ability to motivate, influence and advice people
Strong planning and organizational skills
Good understanding of Western Nigeria market, consumer preferences and trends
Attention to detail
Initiative and curiosity
Ability to multi-task and manage competing priorities
Good judgement and decision-making ability
Conflict resolution
Excellent communication skills – verbal, non-verbal and written
Knowledge and Skill Requirements

Bachelor’s degree required
At least 5-7 years relevant experience in sales within a FMCG with at least regional management experience
Must be able to work in a high-velocity, high performance environment.
Must be able to develop and communicate competitive landscape analysis
Ability to lead cross functional teams
A detailed understanding of the wholesale and retail distribution marketplace, including their potential customers, partner suppliers, and competitors. Also of what motivates and drives Western Nigeria retailers
Drive channel satisfaction improvement
Behavioral Competencies:

Strategic thinking skills
Excellent Interpersonal skills

IT Support Analyst

Job Description

IT Support Analyst will mainly be responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
He/She will monitor and maintain the computer systems and networks of the organization.
It will include installing and configuring computer systems, diagnose hardware and software faults and solve technical and applications problems.
Primary Responsibilities

Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other professionals, such as software developers
Key Competencies:

Self- driven and hardworking
Good communication and presentation skills
Ability to work under pressure and to strict deadlines
Multitask and manage competing priorities
Good team player
Knowledge and Skills Requirements

Bachelor’s degree with a minimum of a 2:1 in an analytical field such as information technology, computer engineering, computer science, etc
At least 2 years work experience
Experience in Networking, PC troubleshooting and diagnosing faults
Working with a Linux OS will be an advantage
Must have completed the mandatory NYSC
Expert knowledge of Microsoft office is essential
Prior work experience gained in service desk or support desk is advantageous.
Method of Application
Qualified candidates should send their CV’s and a cover letter to resumes@pagatech.com Use Job title as the subject of the email.

Job Categories: Computer & IT Jobs, Job Vacancies in Nigeria, and Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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