2 Nov 2016

Full-Time Jobs at Cummins Inc

Toni AdewunmiAnywhere

Job Description

Workshop Techncian

  • Location Lagos

Description

  • Diagnoses and completes less complex repairs to engines at the customer’s site.
  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identifies additional service opportunities with customer.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

  • Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions

Skill Level B

Skill Level A plus:

  • Ability to identify and resolve engine system failures relating to and impacted by component failure
  • Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
  • Can resolve complex technical problems
  • Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit (Preferred)

Experience

  • Advanced level knowledge of and/or experience with engine products
  • Experience providing technical advice and coaching to more junior technicians (preferred)

Field Service Technician

  • Location Lagos

Description

  • Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer’s site.
  • Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
  • Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Escalates unresolved issues to product specialists or supervisor.
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
  • Identifies additional sales and service opportunities with customer.
  • Completes training in line with skill and business requirements.
  • Maintains service vehicle and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Qualifications

Skills

Skill Level A

Level II Technician plus:

  • Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions
  • Able to understand and follow the Technical Support Request ((TSR) process

Skill Level B

Skill Level A plus:

  • Ability to identify and resolve engine system failures relating to and impacted by component failure
  • Ability to guide / coach other service technicians (including non-Cummins technicians) through complex service interventions and diagnostic issues
  • Can resolve complex technical problems
  • Education, Licenses, Certifications
  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit

Experience

  • Significant field service work experience
  • Expert level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians (preferred)

Workshop Technician

  • Location Lagos

Description

  • Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians
  • Applies documented procedures and policies to perform diagnostics and complex repairs
  • Performs preventative maintenance based on assessment of engine
  • Completes required documentation, such as work completed documents, time sheets, warranty claims and quality forms, via handwritten or business system input screens
  • Completes training in line with skill and business requirements
  • Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc
  • Maintains work area and tools for cleanliness and proper operation
  • Adheres to and ensures adherence of more junior technicians to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor

Qualifications

Skills

Skill Level A

Level II Technician plus:

  • Ability to train Service Personnel to develop their diagnostic skills
  • Able to identify opportunities for work process improvements and recommend appropriate action
  • Able to develop and maintain productive working relationships
  • Ability to prepare reports providing feedback on service interventions

Skill Level B

Skill Level A plus:

  • Ability to identify and resolve engine system failures relating to and impacted by component failure
  • Ability to guide / coach other service technicians through complex service interventions and diagnostic issues
  • Can resolve complex technical problems
  • Ability to identify and up sell further service and repair opportunities.

Education, Licenses, Certifications

  • Apprentice Trained Engine Technician (Preferred)
  • Vocational diploma from relevant technical institution
  • Locally valid driving permit (Preferred)

Experience

  • Advanced level knowledge of and/or experience with engine products
  • Experience providing technical advice and coaching to more junior technicians (preferred)

Job Categories: Job Vacancies in Nigeria. Job Types: Full-Time. Job expires in Endless.

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