29 Jan 2016

Full-Time Job vacancies for Customer Service Officer at British Council

Toni AdewunmiAbuja, Federal Capital Territory, Nigeria

Job Description

Customer Service Officer Abuja
English & Exams
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Post is Pay band 4/Temporary contract (March 2016 – September 2016)/open to internal and external candidates/post is in Abuja/applicants must have the right to work and live in Nigeria.
British Council is seeking an energetic and enthusiastic customer service professional to support the achievement of country plan objectives in Abuja and all Nigeria by delivering customer services. To maintain them at the highest professional standards as set out in the British Council’s EQS (Examination Quality Standards) and by the IELTS Partners.

See the role profile for more information on role accountabilities.

Applicants must have experience:

– Dealing with customers and enquiries in a service environment and providing service within quality standards.

– Working quickly and accurately to tight deadlines.

– Experience of handling and reporting on payments from customers.

Vacancy announced: 29th January 2016

Announcement ends: 14:00 UK time 5th February 2016

Relevant document

Role Profile.pdf

BC Core Skills.pdf

BC Behaviours.pdf

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

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