7 Jun 2016

Full-Time IT Support Officer at British Embassy

Toni AdewunmiAnywhere

Job Description

View Vacancy — IT Support Officer (14/16 ABJ)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Foreign and Commonwealth Office (Operations and Corporate Services)

Information Technology Services

Main purpose of job:

To work as Information Technology Support Officer in the management section of the
British High Commission.

Roles and responsibilities / what will the jobholder be expected to achieve

  • Maintain   and support the BHCs IT platform including both Software and Hardware
  • Liaise   with the UK IT Helpdesk teams and other third parties to assist in resolving   problems.
  • Operate as the BHC Abuja IT Team Leader and   directly line manage all Deputy IT Support Officers (DITSO’s).
  • Provide a focal point for users IT related   queries.
  • Monitor the IT shared mailbox to ensure all   problems are resolved in a timely fashion and to the IT teams SLA’s.
  • Help ensure the security of IT systems and   report any potential breaches of security.
  • Support and maintain support and maintain a   variety of services to include VOIP telephony, data and video conferencing   services
  • Support the BHC Unclassified Internet and   its infrastructure.
  • Assist with provision and support of BHC   supplied mobile phones , wireless network  and wireless devices
  • Ensure established processes for IT support   are followed at all times.
  • Provide IT support to remote users and 3rd   party customers.O
  • Complete the IT Audit in line with FCO   guidelines.
  • Act as a budget monitor for the IT Team.
  • Provide support for the BHC SharePoint   website as a Power User.
  • Perform annual Staff Appraisal for managed   team.
  • Act as backup staff for external internet   service providers.
  • Assist with   any other ad-hoc IT related tasks within the High Commission

Previous   experince in using Microsof Vista , Microsoft Office 2007, Windows Network , Windows   10, Office 365, IP networking, Internet and Intranet, VIOP technologies, Users   Helpdesk Support as well as training users

Recognised IT qualification is desirable

Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service

20 June 2016

B3 (L)





British High Commission



1 August 2016

  • Due to the nature of the role it is necessary that any applicant be security cleared to confidential
    status, or demonstrate that they can easily obtain such clearance. Clearance is
    most easily obtained by UK nationals with at least 3 years residence in the
    past 10 years in the UK, USA, Australia, Canada or New Zealand. Nationals of
    the latter four countries may also be able to get clearance. Candidates must
    have a traceable history over the last 5 years
  • Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
  • Employees who are not eligible to pay local income tax: e.g. certain third-country nationals and spouses/partners of UK diplomats will have their salaries abated by an equivalent amount.
  • Reference checking and security clearances will be conducted.
  • Please upload a copy of your British passport with your CV
  • Any questions you may have about this position will only be answered during interview, should you be invited.

Job Categories: Computer & IT Jobs. Job Types: Full-Time. Job expires in Endless.

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