17 Mar 2016

Full-Time Hotel Manager

Bella Rose Hotel – Posted by Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Hotel Manager

Location Lagos


Deliver excellent customer service, at all times, ensuring guests comfort and safety
Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
Make sure the hotel is clean and tidy, at all times
Deal with customer complaints in a professional manner
Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
Propose and implement effective marketing strategies to maximize room occupancy levels
Complete all daily administration tasks as required
Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet required standard
Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
Provide reports, as required, for hotel management
Maintain effective communication with employees and other stake holders
Complete roasters for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
Complete all required health and safety/fire checks on time
Always adhere to all company policies and procedures and licensing laws
Carry out instructions given by the management team and head office
Liaise with:

Managing Directors
Airport Tax Drivers
Local Government
Corporate Bodies
Other Neighboring Hotel
Key external partners.
Skills and Abilities

A friendly personality and genuine desire to help and please others
Ability to balance customers and business priorities
Excellent communication and interpersonal skills especially when dealing with speakers of other languages
Ability to think clearly and make quick decisions
Numeracy and logistical planning skills.

B.Sc in Business Administration, Hospitality Management, tourism or in any related field
Ability to manage employees in a workplace
3-5 years of experience in hotel administration, marketing, housekeeping, food services management and hotel maintenance and engineering as well as knowledge of MS office and specific hotel-related software.

Job Categories: Hotel & Hospitality Job Vacancies in Nigeria and Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

Apply for this Job