4 Feb 2016

Full-Time Group Head, Customer Care at Coscharis Group Lagos

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Group Head, Customer Care

Location Lagos

Key Responsibilities, Skills/Knowledge

Successful candidate will be responsible for development and implementation of customer care policies across the group;
Partner with the Management Team to align customer service department policies and systems with the Management objectives;
Oversee customer issues across the Group and ensure long term problem resolution;
Lead and supervise all customer service staff across the Group;
Responsible for the Training & Development of the customer care personnel;
Monitor the programme and procedure to ensure timely and customer satisfaction;
Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.

B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
Must have strong oral and written communications skills,
A strategist and tactician that can roll up their sleeves and executive,
Ability to effortlessly develop relationships with both internal and external Teams with ability to develop,
Manage and grow a world class and sophisticated Customer Service Team

How to Apply

Interested and qualified candidates should send their applications and detailed CV (in word format) to: hr@coscharisgroup.net quote the position being applied for as the subject of your cover note/mail.

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

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