23 Jan 2016

Full-Time General Manager at Shoregate Hotels

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Shoregate Hotels

Job Summary

The General Manager is responsible to manage property operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

These include the following (other duties may be assigned):
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.
Financial and Sales
• Responsible for preparation of property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explains and manages financial activities. Reconcile all financial accounts.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
• Works with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Shoregate’s visibility within the local market.
• Coordinates and implements sales and marketing activities of the property.

Guest Satisfaction
• Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to all employees.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

Employee Management
• Recruits qualified applicants. Trains employees in accordance with company standards.
• Motivates and gives direction to all employees.
• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adheres to federal, state and local laws employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensures that employee related issues are resolved in a manner consistent with company policies.
• Performs duties in all aspects of hotel operations whenever needed.

Property Appearance
• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

• Serves as “Manager on Duty” .
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

• Directly manages the hotel staff on a daily basis; supervises all employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

A minimum of 5 years’ experience in hotel and catering field with at least 3 years in a managerial position of a 4 star hotel.

• Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.

• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.

Job Categories: Hotel & Hospitality Job Vacancies in Nigeria and Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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