5 May 2016

Full-Time French-Speaking Ethics Line Operators

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

KPMG has worked for clients in the public and private sector in Nigeria and in several other countries, helping to transform business performance and operations.

Are you looking for a career in a challenging, fast-paced environment? Are you generally curious about why things happen in the way they do? Can you offer ideas about how businesses could improve their operations? A career in KPMG could be for you!

French-Speaking Ethics Line Operators


Job Description    


  • Handle customer inquiries/complaints both telephonically and by email
  • Prepare and update applicable client records with relevant information on a timely basis
  • Document client call enquiry/complaint in relevant call reporting templates and/or web tools
  • Produce timely call sheet reports

Education and Experience

  • Minimum of second class degree, lower division
  • Proficient in the use of MS Office tools
  • Must be able to communicate fluently in both French and English
  • Communication in any Nigerian language would be an added advantage
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Good data entry and typing skills

Key Competencies

  • Verbal and written communication skills
  • Good listening and interviewing skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Ability to professionally handle complaints, even when working with unpleasant clients
  • Organizational skills
  • Attention to detail
  • Resilience

Job Categories: Job Vacancies in Nigeria. Job Types: Full-Time. Job expires in Endless.

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