2 Aug 2016

Full-Time Female Client Service Manager/Accountant

Toni AdewunmiAnywhere

Job Description

Female Client Service Manager/Accountant
Required Experience; 3-7 years
General responsibility
She is to meet with Marketing Managers and Directors to present proposals.
She stands in for the MD/Company most of the times, reports to the MD
Very good presentation and communication skills (advanced use of PowerPoint)
Advance Use of Excel
Must be very good at Project Management. Should have handled Sales Campaigns, In Store activations, Market Activations. Must know how to cost Projects.
She will double as Business Development Manager
Salary – 150k – 200k
You report to the General Manager.
Main responsibilties
As Client Services Manager you will be responsible for:
• Developing metrics to monitor all areas of engagement with critical, monitoring organization Expert performance in these areas, identifying opportunities for improvement and driving changes in performance to meet and exceed customer expectations.
• The CSM is also responsible for creating and maintaining reports and dashboards to reflect performance in each specific area of the Service Delivery process.
• The CSM will also be responsible for managing any special projects related to his/her assigned accounts related to service improvement initiatives, and serve as a customer advocate to address any questions or concerns raised by clients within the assigned base.
• Provide support to clients from a service perspective; assess areas of client concerns and respond to any operational issues that arise; Maintain client relationships with the agency
• Work with the Business Development Manager in identifying and developing new business opportunities, and delivery of responsive, high quality services for projects.
• Oversee work and project managers to ensure delivery of quality projects from both organizations Expert and Client perspectives.
• Responsible for mentoring and staff development, debrief, training and high quality performance appraisals.
• Work in cooperation with other Operational staff members to resolve client concerns
• Work in tandem with Client Service Executives and Business Managers to provide value-added service to clients.
• Manage an effective productive team environment.
• Effectively plan, organize and audit. Conflict resolution and be a superior problem solver.
• Work quickly and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances, failures and discrepancies.
• Establish and maintain goodwill with client(s).
• Oversees and manage Client Service Executives; coordinate all the activities relating to development and implementation of sales and marketing campaigns, ensuring the outcome of the above listed.


Job Categories: Job Vacancies in Nigeria. Job Types: Full-Time. Job expires in Endless.

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