29 Feb 2016

Full-Time Entry Level: Customer Service Officer

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Job Title KYC Officer

Job Level Entry Level

Specialization Customer Service

Job description
• To ensure detailed checks on all packages received to ensure KYC compliance
• To accurately capture packages received on excel so as to deduce outstanding AOP’s yet to be submitted by the branches.
• Ensure that all AOP meet the expected compliance, policies and statutory regulations and Non-compliance are actioned immediately to branches.
• Ensure all packages received at the KYC centre are accounted for and daily report of total accounts received are duly confirmed.
• Ensure that workflow within the unit is of consistently high standard.
• To comply with business requests and prompt reports to ensure business targets and timelines are met.
• Ensure all received packages are processed within 24hrs of receipt.
• Proactively identify trends that may affect the quality of data reporting and checking and ensure corrective action is applied appropriately and timeously.
• Timely escalation to the team leader on issues requiring such.

Job Summary
Monitoring of existing customers, reassessment of documentation

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

Apply for this Job