16 Mar 2016

Full-Time Customer Support Officer at Hotels.ng

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Customer Support Officer
Yaba, Lagos FULL TIME
About this role

At Hotels.ng, the customer is at the center of everything we do. We aim to produce the best possible customerexperience, with the greatest selection of accommodation options, the smoothest, m ost intuitive process, andthe greatest customer service. Our customer service team goes above and beyond to make our customersexperience the delight of right.
We WOW our customers with our top notch personal service all day/all week long and we are always looking fornew faces to join our team. If you are a born problem-solver with smart and fast solutions in the heat of themoment and you have a passion for friendly service, come help us provide the best in class service to everycustomer and accommodation/hotel involved in the Hotels.ng experience.

Job Description:
• On a daily basis, you will send a lot of emails and make a lot of phone calls.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Confer with customers to determine their service requirements and travel preferences.
• Determine the availability of space on travel dates requested by customers, assigning requestedspaces when available.
• Maintain computerized inventories of available passenger space and provide information on spacereserved or available.
• Make and confirm reservations for transportation and accommodations, using telephones and emails.
• Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, ratebooks, and computers.
• Provide customers with travel suggestions and information sources, such as guides, directories,brochures, and maps.
• Contact customers or travel agents to advise them of reservation changes or to confirm reservations.
• Prepare customer invoices and accept payment.
• Promote particular destinations, tour packages, and other travel services.
• Contact motel, hotel, resort, and travel operators to obtain current advertising literature.

• A degree or its equivalent
• Perfect Telecommunication skills multitasking ability
• Must be able to work under minimal supervision.
• Must possess good customer relationship skills.
• Must be a computer literate (proficient in the use of Word, Excel, Power Point).
• Organized, vibrant, energetic and a go-getter

Our offer:
• A unique education in launching and scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An attractive salary package
• An unparalleled personal and professional growth as our long term objective is to train the nextgeneration of leaders for our future internet ventures

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

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