14 Mar 2016

Full-Time Customer Service Support (OND Graduates) – Abeokuta, Osogbo ,Ilorin

Toni AdewunmiAnywhere

Job Description

Customer Service Support (OND Graduates) – Abeokuta, Osogbo ,Ilorin
Location(s): Nigeria

Category: Customer Service

Level: Recent Grad

Job Type: Full-Time

Min. Qualification: OND

Min. Years of Experience: 0-1

Start date: 03/07/2016

Duration: months

Job Description

To ensure that the goals and objectives of PAL regarding customer service is carried out and maintained through hard work and dedication to delighting both internal and external customers.

To provide effective support to PAL customers.
Provide timely feedback to the HPSC on customer trend, issues and areas of focus.
Provide timely feedback to the business on customer complaints, enquiries, trend/ behaviour.
To ensure that the call centre provides first call resolution to most complaints.
To minimize call escalations through effective coaching and support.
Create and foster a positive, successful, and professional work environment where staff choose to work and achieve their goals.
Desired Qualities

Mininumn of OND certification
Ability to communicate in major native dialect of the location
Verbal and written communication skills
Listening skills
Problem analysis solving
Customer service orientation
Organizational skills
Attention to detail

Job Categories: OND Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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