22 Mar 2016

Full-Time Customer Service Manager at Huawei

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

At Huawei, we define human progress by innovations that enrich humanity. We do not view connectivity as a privilege, but a necessity. We believe that the impact of information and communications technology should be measured by how many people can benefit from it. Huawei is a leading global ICT solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end capabilities and strengths across the carrier networks, enterprise, consumer, and cloud computing fields. Our products and solutions have been deployed in over 170 countries, serving more than one third of the world’s population. Huawei’s vision is to enrich life through communication. By leveraging our experience and expertise in the ICT sector, we help bridge the digital divide by providing opportunities to enjoy broadband services, regardless of geographic location. Contributing to the sustainable development of society, the economy, and the environment, Huawei creates green solutions that enable customers to reduce power consumption, carbon emissions, and resource costs.

Customer Service Manager

Job description

– Customer service management for smart phone, tablet, data card, mobile wifi, CPE, router, etc.
– Expand onsite service network coverage and logistics, optimize spare parts supply to meet TAT KPI
– Manage call center, social media support platform, service quality and customer satisfaction, increase service branding and awareness, gather service creative idea and implement
– Manage processes and business control of customer service, and proactively work with cross-groups to drive quick solution

Desired Skills and Experience

– Minimum BS/MS in Electrical Engineering, Computer Science, Information and Communication Technology or equivalent discipline
– 5+ years of experience in overall customer service management of mainstream brands, including service centers, spare parts, logistics, call centers, social media support, etc.
– Successful experience to support service strategic design and decision
– Strong communication and management skills
– With positive and serious working attitude

Job Categories: Customer Service Jobs Nigeria and Manager Jobs in Nigeria. Job Types: Full-Time. Job expires in Endless.

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