29 Mar 2016

Full-Time Customer Service Agent

Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Urgent Vacancy for the post of Customer Service Agent in Lagos. The person must reside in the following areas – Ikeja and its environs, Berger/Ojodu, Oshodi,Maryland.Egbeda .
– Working as first point of contact with customers when confirming orders placed.
– Confirming all orders placed by customers and ensuring that all orders placed are received intact within the company delivery deadline.
– Follow-up on customers’ with delivered item to encourage them place future orders, thus raising company’s achieved sales.
– Customer Support; (Problem solving via phone calls, live chat administration, letter writing, tele-sales).
– Upsell and cross sell of products when customer places order
– CRM administration, Out of Stock product management and customer follow up management
– Relationship management; merchant/ vendor support.
– Working with the social media team to create and achieve a strong, active platform for customer help online.
– Data administration and documentation.

Send your CV to careers@kara.com.ng

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

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