11 Feb 2016

Full-Time Contact Centre Agent – Twi Speaking at ConSol Limited

Toni AdewunmiAnywhere

Job Description

Contact Centre Agent – Twi Speaking
ConSol Limited

Job description
Core/ Critical Requirement
Ability to speak and understand Twi (preferably Native/Mother-Tongue proficiency level)

Job Duties/ Responsibilities/ Accountabilities
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Compile reports.

Educational Qualification:
Minimum of BSc, HND or its equivalent in any field.

Job Categories: Customer Service Jobs Nigeria. Job Types: Full-Time. Job expires in Endless.

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