10 Mar 2016

Full-Time Billing MIS Lead – Billing Operations

Spectranet – Posted by Toni AdewunmiLagos, Lagos, Nigeria

Job Description

Billing MIS Lead – Billing Operations

Location Lagos

Job Descriptions

He/she should have good knowledge in Telecom domain Architecture
Work on development and software industry.
Automate reports as and when requirements received from business.
Good Understanding of 4G ISP and Telecom operator business flow.
Own and manage incidents from initial reporting until resolution, ensuring SLA targets are achieved
Responsible for troubleshooting, and support of Internal and external customers.
Plan Configurations, Housekeeping and testing.
Update our ticketing system at required intervals with quality information, following operational guidelines.
Proactively track and make escalations as appropriate .
Engage other groups as required to ensure speedy resolution of Incidents and requirement.
Produce the handover document at the end of each MIS, ensuring that all relevant information is included and update is of a high quality
Manage appropriate communication to achieve excellence service experience during the operations handling
Identify repeated problems and contribute in trouble shooting guides

Strong Knowledge and hands-on experience on Unix scripting and My SQL .
Should be able to proactively identify,develop and automate the requirement .
Strong Analytical and learning skill. Should be able to map the requirement against the system flow.
Should be able to produce functional documents of MIS.
Candidates must possess a minimum of 4 to 8 years relevant experience in the billing environment, with added advantage in the telecommunications sector.
Graduate / Post Graduate

Job Categories: Job Vacancies in Nigeria. Job Types: Full-Time. Job expires in Endless.

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